Help Center

If you have any question , please contact us info@dssox.com We are Happy to help

Order

We take all payments via PayPal. You will be directed to the PayPal gateway after you confirm you order. Login if you have a PayPal account, if you don’t please choose “sign in as a PayPal Guest”. You can checkout with your credit card even if you don’t have a PayPal account

please contact us as soon as possible: order@dssox.com

Please ensure you check all details carefully before purchase, as we cannot accept any changes or cancellation once the item(s) are on the way to you. If you have made an error during checkout, please contact us as soon as possible: order@dssox.com

Please contact: order@dssox.com as soon as you have received the parcel from us.

Please contact: order@dssox.com as soon as you have received the parcel from us.

Delivery

Our delivery time starts from the moment an order is accepted and includes a 24-48 hour period where your items will be processed and dispatched from our warehouse in Hong Kong (if we are out for trip, we will send you an email telling you that there will be a delay)
Please view table for estimated delivery times :

Hong Kong 2-4 Days
North Americas 10-20 Days
Europe 10-24 Days
Asia Pacific7-14 Days

***Estimate Delivery times are estimated only and cannot be guaranteed. Payment and address verification may take extra working days and delay the processing of your order. dssox.com is not responsible for delays involving customs clearance.

We ship to all countries worldwide, please take note that before we send the parcel to you, we will check your address provided on GOOGLE MAP, if we have difficulty locating your address on GOOGLE MAP, we will contact you. Please make sure to provide a correct mailing address to us.

We offer free Registered mail shipping is free for all orders with a value of USD$40.00 or more. If your order is less than USD $40.00 total, a shipping charge of USD$ 6.50 will be added to your order.

All the parcels are sent via Hong Kong International Registered Air mail, after we have dispatched the parcel to you, we will send you a tracking number and checking link. If you can not receive your goods more than 10days, please contact : order@dssox.com

Before your place an order please contact order@dssox.com and tell us what you want to order and the delivery address, we will estimate the speed post delivery cost for you.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, to determine the potential cost in advance, please contact your local custom office

RETURN POLICY

Returns are accepted on merchandise within 10 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. When you return or exchange any product, you will have to take care of all shipping charges. after we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. Please note: shipping and handling charges are nonrefundable unless the item(s) are faulty or sent in error
***If the return items lost during the return shipping. Please take note that we are not responsible for this.

Please make sure the items that you want o return HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Please do not send us back any item before you contact us first : order@dssox.com

REFUND POLICY

Refunds can only be issued to the paypal account or card used for the original purchase.
Please note: Please allow 30 days for us to receive and process your request. We will e-mail a refund notification to you when your refund is issued. Credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Size Guide

Please refer to this size guide below, we currently have two sizes for each product :

Size 1
UK 2 1/2 – 5
US 5 – 7 1/2
EU 35 – 38

Size 2
UK 5 1/2 – 8
US 8 – 10 1/2
EU 39 – 42